Door stuck open at night? Call now.
A garage door stuck open is an open door to your house. Call the emergency line, and we'll tell you the arrival window and the after-hours fee before anyone gets in the van.
- Arrival: Usually 1 to 3 hours
- Same day in Boynton most calls
Signs this is your problem
- The door is stuck open and won't close.
- The car is trapped inside and you need it in the morning.
- A cable snapped and the door is hanging on one side.
- The door came off its track and is leaning.
- The opener won't stop reversing and it's getting dark.
What happens when you call at night
A person answers. We ask what the door is doing, and whether anyone could get hurt. You get the arrival window and the after-hours fee on the phone, before anyone drives. pending
If the repair can safely wait until morning, we'll say so and help you secure the door for the night. It saves you the fee, and it's the honest answer.
Making the door safe until we get there
If the door is stuck open and the spring is intact, you can often close it by hand: pull the red emergency cord, keep your hands off the panel joints, and lower it slowly. Then lock the manual latch or put a C-clamp on the track above a roller. If the spring is broken, don't try: the door is too heavy to control.
When it can wait
A noisy door, a slow opener or a remote that stopped working can wait until morning. We'll tell you when you call, so you don't pay an after-hours fee you didn't need.
Questions about emergency repair
Yes. We're open 24 hours a day, 7 days a week, and a person answers the phone, not a machine.
We give you an arrival window on the phone, usually one to three hours, and the after-hours fee before anyone drives. pending
Almost always. Securing the door so the house is closed is the first thing we do.
Door stuck right now?
Call and a person in Boynton answers. We'll tell you if it's safe to touch, when we can be there, and how long the fix usually takes, before anyone drives over.